Medical Tech Conversational AI Connecting Patients and Healthcare Companies

SHARE. Conversational AI Connecting Patients and Healthcare Companies


Why Exists

The application acts as an artificial intelligence platform that drives conversational interactions between patients and many types of healthcare companies, including pharmaceutical companies, payers, employers, and providers.

Rather than presenting a basic chatbot experience, is an AI medical assistant that uses many types of avatars to add personality to each interaction. This application can handle many customer service functions, which decreases the load on the company and creates a seamless experience. Companies can use to streamline patient and member interactions and scale up their customer service operations. is designed to accommodate many types of patient populations and medical concerns, so it uses a rule-based engine and algorithm to provide a personalized experience that’s appropriate for each patient’s situation.

Who is Meant For offers functionality that’s appropriate for providers, payers, pharma, and employers. Here’s a brief overview of how the platform assists each customer type in critical areas.

  • Payers: This AI medical assistant can help reduce healthcare costs for members, streamline the claims and billing process, create a better health insurance experience, and make it easier for members to engage with you via their preferred channels and communication methods.
  • Providers: Patients get to enjoy many streamlined processes when they interact with your systems via the AI-powered assistant. They can have an easier time booking appointments, responding to follow-ups, and reading content about their health conditions.
  • Pharma: You can use this helpful application to improve patient compliance with their medication, which is particularly important for those who suffer from chronic and serious conditions. You have the opportunity to build better patient relationships and improve patient access.
  • Employers: Businesses can use to help them manage their healthcare plans for employees. You’re able to optimize the well-being of your employees and have opportunities to reduce healthcare costs through better efficiency.

healthcaretech, chatbot, Artificialintelligence, medicalassistant, patientexperience


Benefits of

The benefits of the app include:

  • Conversational experience to access care, content, and more: Patients have a more engaging experience with healthcare platforms as they have a conversation about their well-being.
  • Avatars add a more personable face to the typical chatbot experience: You’re not only getting typed responses in a chatbox. puts a face to the experience to add more of a human element.
  • Symptom checker: You can easily look up symptoms through this application, and it will make recommendations as to whether you should get those checked by a doctor or nurse.
  • Telehealth: If you need to see a medical professional, you can quickly and easily set up a telehealth appointment with a seamless experience.
  • Managing chronic conditions: The patient experience is customized around each person’s health. For those suffering from chronic conditions, the app can help with the day-to-day management of these conditions.
  • Accessing a large library of medical content: You have access to many types of medical content for self-care. This information comes from the Mayo Clinic and the NHS.
  • Appointment scheduling: Book your next appointments through with a quick and convenient process.
  • Doctor and pharmacy locator: You can check for the nearest doctors and pharmacies through this application.
  • Streamlines the patient follow-up process: A nurse avatar checks in with patients on a daily schedule to see how they’re progressing. The patients only need to answer a few questions in a five-minute process, making it easy and accessible even for those healing from serious conditions.
  • Natural language processing and voice capabilities: You have the option of typing or talking to the AI-powered chatbot. Choose the method that is easiest for you.
  • Connects to medical devices, wearables, and other IoT devices: can centralize many medical data sources, allowing providers to have a comprehensive view of their patient’s health and wellness.
  • Context-aware responses: has empathy built-in to the platform through emotional analysis, allowing the chatbot to respond appropriately when patients are stressed, upset, or otherwise distressed by medical concerns.
  • Easy to integrate with existing platforms: Healthcare companies have a simple integration process to add functionality to their existing platforms.
  • Creates a scalable, personalized patient experience: The advanced AI capabilities of make it possible to scale a quality, empathy-driven patient experience.
  • Mental health alerts: Another use of’s emotional analysis is determining whether patients could benefit from mental health counseling.
  • ly simplifies many business processes, including enrollment, communications, and customer service.
  • Healthcare companies get real-time insights into the patients using, allowing them to more easily create custom conversations.
  • Supports more than 30 languages.
  • Covid-19 remote monitoring

healthcaretech, chatbot, Artificialintelligence, medicalassistant, patientexperience

Drawbacks Of

The drawbacks of include:

  • The broad functionality of this application may be more than what a healthcare company is looking for in a chatbot and intelligence assistance solution.
  • Interactions take place via an online interface on smartphones, which may be challenging for some patients to use, especially seniors. Pricing

Patients do not pay anything for the app. For healthcare companies implementing this solution into their platforms, pricing varies based on the scope of their projects.

Alternatives to

Several companies have released or are currently developing AI-powered medical assistants.

Saykara is an AI assistant designed to streamline the physician charting process. This application uses natural language processing and AI to understand a normal conversation between the patient and doctor. This information is then put into the charts, saving the doctor all that typing time. This software is currently only available for iOS devices.

MedinReal is another AI assistant that focuses on reducing paperwork for physicians through conversations with patients. This software can add information to health records, set up appointments, track medication, and many other useful features. provides a flexible and easy-to-integrate AI-powered medical assistant that has a lot of potential for many healthcare companies and employers. By offering this functionality through integration with your systems, you’re able to improve the patient experience and improve efficiency with many processes.


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